Frequently Asked Questions

Feel free to send us your questions. We would love to hear from you. All questions are great questions, so don't be afraid to ask. We'll do our best to get you an answer as soon as possible. If it turns out to be information that we think all of our customers could benifit from, we may post it here in order to share the information with others. For immediate assistance, call 912-344-4851 or email us at

What types of files can you use?

You can use MS-Excel (.xls), Comma Separated Variables (.csv), Text or Tab Delimited (.txt), Dbase Database (.dbf), Access (.mdb), Lotus (.wk?), Quatro Pro (.wq1), MS-Works (.wks), and many more. We can also convert some MS-Word and some Adobe (.pdf) files. The most common format that people are using is MS-Excel with each variable data element (Name, Address, City, State, Zip) in a separate column. Files can be emailed to:

What is the best file format to use when creating a file for direct mail?

The best file format for direct mail data processing is to use a field or column for each address element and make sure that your data is in the correct fields or columns. The basic address elements with examples are:
Name: John Doe
Title: Manager
Company: Example Company, Ltd.
Address3: Mail Stop 098
Address2: Suite 765
Address1: 432 Any Drive
City: Anytown
State: AK
Zipcode: 90987
Country: United States of America

Some helpful information:

 Make sure that only the primary delivery address is in Address1. In other words, avoid combining any other data, e.g. Suite #s, Apartment #s, Floor #s, PO Box #s, or Mail Stop #s, on this address line. This will make it easier for CASS software to match the addresses to the USPS database in order to get the deliver point, carrier route, and other information in might need to create a barcode and get the automation postage discounts.

Need Help Fast?

Call us at 912-344-4851. We'll be happy to answer your questions. You may also email us at
We would love to hear from you.